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Support, Repairs and Product Warranty

Our team is always available to answer your questions.

Support for Software and Instruments

Customer Service Desk (ticket system)

Our Customer Service Desk is available 24/7 to help you with any questions or queries you may have about our products. Please create a ticket. We will deal with your request as soon as possible.

Visit Customer Service Desk


You can reach our service team personally on the telephone numbers below during the official business hours of KISTERS AG from 8 a.m. to 5 p.m. on working days (or up to 24/7 with a corresponding maintenance contract).

Below you will find the direct contact details of our support teams.

Telephone numbers and email addresses

KISTERS Europe | International

KISTERS New Zealand

KISTERS Australia

KISTERS North America

Repairs of sensors, data loggers, and other KISTERS instruments

KISTERS precision instruments and data loggers are manufactured using quality controlled processes. KISTERS manufacturing and assembly facilities in Australia, New Zealand and Europe are all ISO 90001 certified. All instruments are factory tested and/or factory calibrated before being shipped to the customer. This ensures that KISTERS products are fully functional when delivered.

Over time, wear and tear can affect even the most robust instruments. In addition, accidents and mechanical (such as shocks) or electrical (such as power surges) disturbances can adversely affect part or all of an instrument. In these cases, repair is required and KISTERS offers repair services for its entire product portfolio.

If there is a problem with a sensor or data logger, the user can rely on the KISTERS service offering to resolve the issue. KISTERS’ qualified technicians can diagnose problems, develop a repair plan and cost, and get the equipment back in operation or, if damage is too extensive, suggest a replacement.

Repair Request Form

Please fill out the form below, sign and submit with your equipment.

Europe | English

Europe | German

English | International